Frequently Asked Questions

Please check out our Frequently Asked Questions below.

For any further enquiries please contact us on fraser@matildaandfox.com.

How quickly will I get my order?

We aim to dispatch all orders within 3 working days.

We have three options at check-out:

  • Royal Mail First Class (1-2 days)
  • Royal Mail Second Class (2-3 days)
  • Royal Mail Tracked 48 (tracked within 48 hours)

 If you need your order quicker then please contact us on fraser@matildaandfox.com and we’ll work something out.

 During busy times (or holidays like Christmas) despatch and delivery times may increase but we will keep you informed of this on our website homepage.

 We offer free delivery for orders over £50 (Royal Mail Second Class)

 

What happens if I’m not entirely satisfied with my order?

Contact us on fraser@matildaandfox.com and we will try our best to resolve any issues quickly.

 

What’s in your Play Dough?

Our sensory dough is made from Flour, Water, Salt, Vegetable Oil, Olive Oil, Vegetable Glycerin and Cream of Tartar.

We lightly scent our dough with fragrance oil and colour it using vegetable based food colouring.

 

Is your Play Dough safe if my child has allergies?

All food ingredients of our dough are made from quality food grade components and all parts are non-toxic and vegan friendly.

Our dough contains flour and although great care is taken within our facility to provide a sterile environment some of the dough ingredients are manufactured within the same location as those containing gluten, nuts, soya, eggs and milk and so some cross contamination may occur.

The dough also contains fragrance oils that may cause skin irritation hence not recommended for sensitive skin.

 

Is your play dough edible?

Although our Play Dough looks and smells fantastic, and uses food grade ingredients hence is non-toxic, it is not intended to be eaten. It contains a high salt content so is not suitable for digestion. 

 

How long will my play dough last?

If you keep your play dough in an airtight container or a Ziploc bag then it can last from 3 to 6 months. Please see our Play Dough Care Guide for more info.

 

Notes

  • Store sensory dough in an air tight ziplock bag to keep it fresh for 3+ months!
  • Items may vary slightly from box to box and may not exactly match the pictures
  • Each ball of sensory dough is hand made and consists of 200g of natural, non-toxic, vegan, eco-friendly and beautifully scented with essential oil
  • All natural ingredients and vegan friendly

Warning: Choking Hazard - small parts. Not intended for kids under the age of 3